TERMS & CONDITIONS OF USE
Thank you for using ENSEMBLE Web Store (ENSEMBLE-THELABEL.COM)
All content and compilations included on this website, such as graphics, logos, images, data, and photograph is the property of ENSEMBLE.
This Site is not for any commercial use. You may not copy, display, reproduce, publish, create derivative works, and sell any content or products within this Site. You are prohibited to use our content for any advertising use/commercial use for your own site.
MODIFICATION OF THE SITE AND THESE TERMS & CONDITIONS
ENSEMBLE reserves the right to change, modify, alter, update or discontinue the terms, conditions and notices under which this Site is offered and the links, content, information, prices and any other materials offered via this Site at any time and from time to time without notice or further obligation to you except as may be provided therein.
Your information is safe with us. ENSEMBLE understands that privacy concerns are extremely important to our customers. You can rest assured that any information you submit to us will not be misused, abused or sold to any other parties. We only use your personal information to complete your order. If you wish to unsubscribe from our newsletters, please click on the unsubscribe button
We have made every effort to display the information of our products that appear at the Site as accurate as possible.
Due to monitor’s resolutions, there might be slight color differences of the products.
Prices shown on our web store are in Indonesia Rupiahs (IDR) and USD depends on the country you are in.Prices are subjected to changes. We have the right to adjust prices from time to time. If for some reason there may have been a price mistake, ENSEMBLE-THELABEL.COM has the right to not process your order.
You agree that you will be responsible for your activity in this web store. If we notice that you are or have been related in prohibited activities or violated our Terms and Conditions, we may deny you access to this web store on temporary or permanent basis. If you violate Terms and Conditions and we take no action against you, we will still be entitled to use our rights in any other situation where you violate the Terms and Conditions.
We are not responsible for losses not caused by our faults or indirect losses caused by shipping company or force major. We will be responsible for your losses only if we violate our Terms and Conditions.
You agree to compensate us fully, defend us and hold us ENSEMBLE harmless immediately on demand, its directors and officers, from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any violation of the Terms and Conditions by you including the use by any other persons accessing this Site using your internet account caused by your action or inaction.
TERMS & CONDITIONS OF SALE
These are the terms and conditions of our agreement which apply to all purchases of products by you from ENSEMBLE-THELABEL.COM and you should read them carefully. We may vary these terms from time to time and therefore you should check them before you make a new purchase.
You can submit an order for products to ENSEMBLE-THELABEL.COM by completing the details required on the order summary page and clicking the “Place Order” button. All prices are reflected in IDR or USD and include VAT where applicable, excluding delivery and handling fee to locations in Indonesia. Goods supplied are not for resale. We are under no obligation to accept your order, but would normally do so where the product is available, the order reflects current pricing.
Availabilities of our products are as displayed on the products details. Please note that items in your shopping bag are not reserved as products in high demand may sell out really quickly. You have to proceed to checkout and place your order to make sure your order is processed.
Make sure you check your order before confirming it. You cannot add more items to your shopping bag ONCE you have checked them out. We cannot modify/add the products for you.
ACCEPTANCE OF ORDER
We will notify you of our acceptance of your order by email shortly after we receive it and at that point a binding agreement between us will be in place on these terms and conditions. If we do not accept your order for any reason or the price of the product has increased between the time of the order and our acceptance of it (or if a supplementary delivery charge applies), we will email you to advise you of the change. You will then need to resubmit your order.
Payment via bank transfer, PayPal, and credit card (Master Card and VISA via DOKU) are acceptable for order via this site.
For standard delivery we will charge your account for payment at the time that the order is dispatched for delivery to you. We take every reasonable care to ensure that your order and subsequent transactions are conducted via a secure link. As we are not responsible for the operation of the secure link we will not, unless we are negligent, be liable for any loss you may suffer if a third party obtains unauthorised access to any information you provide via such link. If products are not available for any reason after we have accepted your order, we will let you know. We will not charge you for these products and will refund any amounts already paid (if any).
Order is final once payment is made. It is adviced to keep your transaction proof, just in case.
If payment has not been made 1x36 hour, your order will be automatically cancelled and you will have to resubmit your order
You will be sent an email of your invoice once your payment has been successfully processed. Max. 1 day after you make your payment.
We ship to nationwide using JNE (www.jne.co.id) , J&T, EMS Post Indonesia or UPS courier service from Jakarta, Indonesia. When placing your order, please take into consideration that we ship orders from Monday to Friday at 5 PM. Payment confirmation received after 5 PM or on weekends and holidays will be checked on the next business day. We will ship your purchased item(s) once we have received the confirmation of your payment. Please kindly note we are unable to ship if problems occurred regarding the payment. You will be sent an email confirmation once your order has been dispatched.
If for any reason you are not happy with your purchase, you may exchange the items within 7 business days after the date you receive the product(s).
Your garments must be in unused condition and in the original packaging with all the tags still intact. If you have altered your garments in any form, we will not accept your exchange.
Only 1 exchange is permitted after the original order has been placed. This applies to all orders through www.ensemble-thelabel.com.
These exchange policies are not applied to Sale items. All sale items cannot be returned or exchanged.
We have a strict NO RETURN policy as we have performed an elaborate quality control of all of our products before we deliver them to our customers.
HOW TO ORDER
- Browse our products by clicking SHOP THE COLLECTION located on the header and/or footer of our web store. Click the “VIEW DETAILS” button on the item you wish to purchase for more detailed information.
- Once you have found an item you wish to purchase, specify the amount you want, and click “ADD TO CART” button. You will be directed to your shopping cart. If you wish to continue browsing our products, click "CONTINUE SHOPPING".
You can remove the item(s) you do not wish to check out by clicking "REMOVE FROM CART" or if you wish to remove all the items inside your shopping cart, simply click "CLEAR SHOPPING CART"
- If you have finished reviewing the list of item(s) that you have selected to purchase, click "PROCEED TO CHECKOUT". Product availability is not guaranteed before you confirm your order.
- For return customers, you would be asked to sign in before you can process your order furthermore. For new customers, simply click on "REGISTER" to create your account.
- Choose and Review your address, shipping method, and payment method. After you have made sure every details needed is correct, click “PLACE ORDER” to finalize your order.
*You can use your Billing Address as your Shipping Address by ticking the "Ship To This Address" box
An Order Confirmation page will be generated, together with your order ID. Details of your order confirmation, payment confirmation, and delivery confirmation will be sent to your registered email, or can be viewed in your account in the Order History.
MY ORDER ID
ORDER ID is a random digits reference number that will be generated after you submit your order. You will need your ORDER ID to confirm your payment and to check your order status.
REGISTERING FOR AN ACCOUNT
Do I need to set up an account to shop at www.ensemble-thelabel.com?
No, you need to register for an account to checkout your order. It will not only facilitate you in placing your orders but also give you more benefits such as receiving newsletters, updates, and special offers from us. It is important that you provide current, detailed, and accurate information to us on your account.
You can create an account first, or you can start shopping straight away and set your account later when you proceed to checkout, whichever ways you find convenient. Just follow the easy steps on the screen.
You will receive an e-mail confirmation with your order details if your order is successfully placed. If you do not receive any email confirmation, please check your spam/junk filter or contact us for confirmation. Please sign in to your account to view your recent order history, status, and tracking information.
MODIFY AND CANCEL ORDER
We are unable to cancel or make changes to your order after you have placed it with us. Please review your order before confirming it. Once payment is received, we cannot cancel your order as it is final and has already been processed for delivery.
- Produk-produk kami dapat Anda lihat dengan mengklik link SHOP THE COLLECTION yang terletak pada header dan footer web store kami. Klik "VIEW DETAIL" pada produk yang ingin Anda lihat keterangan produknya.
- Setelah Anda menemukan produk yang Anda inginkan, tentukan jumlah yang ingin Anda beli, lalu klik “ADD TO CART”. Anda akan dilihkan ke halaman Shopping Cart Anda. Apabila Anda ingin melanjutkan melihat produk-produk yang lain, klik "CONTINUE SHOPPING". Anda dapat menghapus produk yang Anda tidak inginkan dengan memilih pilihan "REMOVE FROM CART" yang terletak di sebelah kanan setiap produk yang terdapat dalam Shopping Cart Anda. Bila Anda ingin menghapus seluruh produk yang terdapat dalam Shopping Cart Anda, pilih "CLEAR SHOPPING CART".
- Setelah Anda selesai memeriksa kembali produk yang ingin Anda beli, untuk melanjutkan ke checkout, klik "PROCEED TO CHECKOUT". Ketersediaan produk tidak terjamin sampai Anda mengkonfirmasi order Anda.
- Untuk customer yang sudah terdaftar, Anda akan diminta untuk Sign In sebelum Anda dapat melanjutkan proses checkout order Anda. Bila Anda belum memiliki akun, klik " REGISTER" untuk membuat akun dan ikuti langkah-langkahnya.
- Pilih alamat, metode pengiriman, beserta metode pembayaran untuk melanjutkan proses checkout Anda. Setelah Anda memastikan semua informasi yang Anda cantumkan benar dan produk yang Anda pesan sesuai dengan keinginan Anda, klik “PLACE ORDER” untuk mengkonfirmasi order Anda.
*Anda dapat menggunakan Billing Address sebagai Shipping Address Anda dengan memilih pilihan "Ship To This Address"
- Halaman Konfirmasi Order akan muncul beserta dengan nomor Order ID Anda Informasi lebih lengkap mengenai konfirmasi order, konfirmasi pembayaran, beserta konfirmasi pengiriman order akan dikirim ke email terdaftar Anda, atau dapat Anda lihat di akun Anda pada My Order.
MY ORDER ID
Order ID adalah nomor referensi acak yang akan Anda terima setelah Anda mengkonfirmasi order Anda. Order ID dibutuhkan ketika Anda akan melakukan konfirmasi pembayaran serta menelusuri order Anda.
Apakah saya memerlukan sebuah akun untuk memesan?
Tidak. Anda tidak perlu mendaftarkan sebuah akun untuk melakukan checkout produk yang sudah Anda pilih. Namun, mendaftar sebuah akun tidak hanya mempermudah Anda dalam melakukan checkout untuk order-order Anda selanjutnya, tetapi juga memberikan banyak keuntungan kepada Anda, seperti mendapat Newsletter, updates, beserta notifikasi mengenai special promo yang sedang diadakan.
Anda dapat membuat akun terlebih dahulu atau Anda dapat langsung berbelanja dan membuat akun nanti ketika Anda akan melakukan checkout. Ikuti saja langkah-langkah yang tertera dan pastikan bahwa Anda menyediakan informasi yang akurat dan terkini.
Anda akan menerima email yang berisi konfirmasi order beserta dengan keterangan mengenai order Anda apabila order Anda berhasil diajukan. Bila Anda tidak menerima email tersebut, mohon cek folder Spam atau Junk Anda, atau hubungi kami di firstname.lastname@example.org
MODIFIKASI DAN PEMBATALAN ORDER
Order yang sudah dikonfirmasi tidak dapat dimodifikasi ataupun dibatalkan. Mohon dipastikan informasi yang Anda cantumkan sudah benar dan produk yang Anda pesan sesuai dengan keinginan Anda.
Order Anda sudah final dan tidak dapat dibatalkan apabila konfirmasi pembayaran sudah kami terima. Produk yang sudah Anda order tidak dapat dikembalikan.